Once an order has been being processed or shipped it can not be REDONE. We are unable to make any changes or additions to an order after it has been shipped.
HAIR CARE & SKIN CARE PRODUCTS
Processing for all orders will take at least 2-7 business days not including weekends & holidays.
Shipping time for orders with priority service will begin once processing time has completed. All orders will be shipped in the order in which they were received.
Once your order has been received, you will receive a confirmation email which will contain all of your information and product details followed with tracking information. Please allow at least 24-72 business hours for updates to be reflected.
Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that may delay delivery. Our customer service team will always provide exceptional service and help in these situations. Please know that we are working incredibly hard to fulfill your orders. Orders can only be canceled within the first 24 hours after order has been placed.
General Shipping Policy
We ship all of our orders through the United States Postal Service (USPS). Once we have processed your order it will be shipped through USPS.
All delivery times are estimated from the time your order leaves our processing center.
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. Please verify that you have entered the correct address. Please be certain that your address is correct before finalizing your order. If you happen to notice that you entered the wrong address you can email us at Royal_Beauty@hairdresser.net with the correct shipping address and information before your order is shipped. Once we have shipped your order we will not be responsible for packages delivered to the wrong mailing address.
Order Processing Times:
Please allow 7 business days to process your order, all orders processed after 5 pm (Eastern Standard Time) will be considered a next business day order (except holidays and weekends). Shipping is usually 2-4 business days. Orders submitted on weekends will processed on the next business day.
All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Incorrect Shipping Information:
If a package is returned to Royal Beauty Natural Hair & Skin due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the re-delivery costs. Royal Beauty Natural Hair & Skin is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
Royal Beauty Natural Hair & Skin is not responsible for lost or stolen packages that have a confirmed delivery notification to the address entered for an order. Upon inquiry, Royal Beauty Natural Hair & Skin will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
DAMAGED PRODUCT AND INCORRECT ORDERS:
Royal Beauty Natural Hair & Skin will replace your product order if you receive your product damaged from shipping or if an order was processed or filled incorrectly. You must contact us by phone or email within 48 hours upon receiving your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Items not in Stock:
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.